Kyle HassonInsurance & KiwiSaver Adviser

Concerns and complaints

If something isn't right, please tell us so we can put it right.

If you have a problem, concern or complaint about any part of my advice or service, please let us know. You're welcome to talk to me first, but you can also go straight to Moneyplant's complaints manager.

Our internal complaints process

Moneyplant's internal complaints manager is Peter Singh, Director. Email peter@moneyplant.co.nz.

  1. Send us your complaintEmail peter@moneyplant.co.nz with the details.
  2. We acknowledge itWithin 2 working days.
  3. We work to resolve itWe aim to resolve complaints within 10 working days, and we'll keep you updated.

If we can't resolve it

You can contact our external dispute resolution scheme. It's free and independent.

Financial Services Complaints Limited (FSCL)
PO Box 5967, Wellington 6140
Phone: 0800 347 257
Email: complaints@fscl.org.nz